We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello Again,
Every time I reinstall Amelia as described, everything works fine until I update it (v. 1.2.17). After the update, I can no longer access the functions of the "Standard" version, as it labels me as "Lite" again.
so im not able to do anything!
Hi Nicolas,
Thanks for reaching out to us. You can't have two versions enabled at the same time. If you want to use the Standard license, you need to activate only the Standard license in the Plugin section. To do this, you’ll need to completely remove the Lite version and make sure to clear your cache and cookies.
Kind Regards,
Stefan Petrov
[email protected]
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