It looks like I am having issue with how Amelia handles customer emails in my appointment bookings. Since emails are working fine for test messages but not for actual bookings, it appears that Amelia might be auto-filling the email field with a default address (info@cavo.media). Could you please direct me where I can fix this? The clients put are able to put there email in the booking and finish the booking but right after it finished the email reverts back to [email protected].
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3808495/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
It looks like I am having issue with how Amelia handles customer emails in my appointment bookings. Since emails are working fine for test messages but not for actual bookings, it appears that Amelia might be auto-filling the email field with a default address (info@cavo.media). Could you please direct me where I can fix this? The clients put are able to put there email in the booking and finish the booking but right after it finished the email reverts back to [email protected].
Hello again,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3808495/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Marko Davidovic [email protected]
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