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Hi Team
We are sending Amelia notifications with custom field values, including an image upload field. While the custom field data appears in the notification, employees are unable to open the uploaded image via email—the image is blocked, showing an error.
Our requirement is to make the media files accessible to everyone without requiring login. How can we achieve this so that anyone can open and view the files easily?
Below are attached screenshot of the issue what error exactly it's thrown.
Please advise me to resolve this issue.
https://prnt.sc/M5Hjko8geYBg
https://prnt.sc/d-A72pik6uco
Hello,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Vrushabh,
You're very welcome!
To ensure that image files are accessible without requiring users to log in, you will need to manage access permissions for the wp-content/uploads/amelia/files folder. This is currently the only option available. You may need to adjust file and folder permissions via FTP, cPanel, or a file manager plugin to allow public access.
If you need any guidance on how to do this, feel free to reach out.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
I haven’t heard back from you.
Could you please assist or advise me on resolving this issue?
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros
Yes, I need more guidance on this.
.
If possible, can you implement it on our site?
As You have our site credentials. Please can you fix from your end and If possible share me the steps which you have followed to resolve this issue.
Hello Vrushabh,
Thank you for the update on this.
I will take a look into this and will let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uros,
First of all, thank you for your help.
Could you please update me on the progress? Have we successfully resolved the issue?
Hello Vrushabh,
Thank you for your patience.
I wanted to inform you that the issue you're experiencing with accessing uploaded image files will be addressed in a future update. However, there is no specific ETA for when this update will be released.
In the meantime, if you need further assistance or have any additional questions, feel free to reach out!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables