I’m experiencing an issue with Amelia's appointment booking system where clients are not receiving their confirmation emails after scheduling a meeting.
Issue Details:
When a client books an appointment, they enter their correct email.
However, when I check the appointment details, the customer's email appears as [email protected]—which is not their email and an address I am unfamiliar with.
I tested sending emails manually, and they were successfully delivered.
However, when it comes to scheduling a meeting through Amelia, the emails do not send.
I even tried booking an appointment myself, and I still did not receive any email notification.
Basically what happens is when I create a meeting using Amelia it changes the email to "[email protected]" when it should be the customers email and thats why the customer is not receiving the email.
Steps Taken to Troubleshoot:
Confirmed that the client entered the correct email.
Sent test emails manually (these worked).
Attempted to schedule a meeting myself (email was not received).
Can you please look into this and help resolve the issue? Let me know if you need any additional details.
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3808495/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Hello Support Team,
I’m experiencing an issue with Amelia's appointment booking system where clients are not receiving their confirmation emails after scheduling a meeting.
Issue Details:
Steps Taken to Troubleshoot:
Can you please look into this and help resolve the issue? Let me know if you need any additional details.
Hello again,
I can see that this is a duplicate ticket, and we already covered this topic in another ticket:
https://tmsplugins.ticksy.com/ticket/3808495/
For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already) or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue, it will not speed anything up. We try to be as fast as possible, so thank you for your patience!
If you have any questions or concerns about another topic, please feel free to open a new ticket, and we'll gladly help you out!
Thank you for your understanding!
Kind Regards,
Marko Davidovic [email protected]
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