Hi Alanis,

Thanks for reaching out to us. You need to configure the multi lingual website. Amelia only recognizes the default language configured. So, if configured to Dutch and the other page (which should be French) is not configured to French, Amelia will still sent the notifications in Dutch. What's important is to have the correct pagelocale configured for each page, since this is the parameter that Amelia recognizes for notifications. You can find more information on this link.

Hi Alanis,

Thanks for the credentials, here is what i can see. The WMPL configuration is correct, however, since Dutch is the default language, there is no need for adding the same language in Additonal languages field. It should be configured to French only because it is an additional language. 

If i book an appointment from the Dutch page, here is the email notification that I've received 

If i book from the French front end page 

I receive the notification is French language 

Please note that Amelia automatically assign the notification language to customer after the first booking. If a customer booked an appointment on Dutch page, it will assign the Dutch language and all notifications from that moment would be sent in Dutch.

You can check this in Customer details