Hi.

The problem:

I had someone buy a package of 4 classes. These are classes that multiple people attend. When they turned up to their second class they forgot to book from the customer panel.

This means that their package still shows one too many appointments.

How do I remove an appointment from their package?

What I've tried:

I had this problem some time ago and think I booked them into a class in the past however if I try to do this on a day that had a class with people attending I get this message, "By booking this time slot you will book appointment on top of existing group appointment!" and can't save the appointment. If I try to book them in to a class when there was a class but no one attending nothing happens when I try to save the appointment (no error message and the appointment won't save.) Is there a setting that permits booking from the backend that may need changing?

Obviously the most correct option in terms of record keeping would be that I can book them in to the class that they attended (but didn't book themselves) from their package. I know I can add the customer by editing the actual Appointment that they came to but this won't remove an appointment from their package.

Please help

Thanks for your reply Stefan but that is what I've been trying to do -- logged in as admin and trying to book from Manage Packages (or even just remove one appointment but I can't see any options to do that)

"

if I try to do this on a day that had a class with people attending I get this message, "By booking this time slot you will book appointment on top of existing group appointment!" and can't save the appointment. If I try to book them in to a class when there was a class but no one attending nothing happens when I try to save the appointment (no error message and the appointment won't save.) Is there a setting that permits booking from the backend that may need changing?

"

I have checked and the only role assigned to the user is Administrator. But just to try something, I created a new user with administrator role and this let me make a booking into the past into an empty class! So this is a work around for the problem.

Can you suggest if there's something else that would be preventing the original administrator account from making the booking?

Also, could you let me know if I'd made the booking historically for a class that did have other people in it would it have erased and replaced that appointment completely or would it add the customer's name to the other customers who had attended the class?

OK, sorted -- thank you Stefan.