We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hola equipo de soporte de Amelia:
Mi nombre es Dr. Marc Agraz y estoy utilizando Amelia para gestionar reservas y, posteriormente, procesar los pagos con WooCommerce. He creado campos personalizados en Amelia (por ejemplo, “Segundo Apellido” y “DNI”), y también he configurado campos adicionales en el checkout de WooCommerce (p. ej., last_name2 y dni). Mi objetivo es que el usuario solo tenga que introducir estos datos una vez en Amelia, y que automáticamente se transfieran al checkout de WooCommerce, de manera que el cliente no tenga que rellenar dos veces los campos en ambos lugares.
Actualmente, Amelia pasa de forma automática el nombre, primer apellido, email y teléfono al checkout de WooCommerce, pero no transfiere los campos personalizados adicionales que he creado. Necesito un hook o algún método (snippet o configuración) que me permita:
He revisado la documentación y no encuentro un hook oficial para este propósito. ¿Podrían indicarme si existe alguna acción, filtro o fragmento de código que permita añadir los valores de los campos personalizados a la redirección que hace Amelia hacia WooCommerce? De ser así, agradecería mucho la referencia o un ejemplo de cómo implementarlo.
El objetivo final es que el paciente no deba introducir dos veces el “Segundo Apellido” ni el “DNI” (una en Amelia y otra en WooCommerce). Con un hook que me facilite estos datos, ya puedo utilizar un snippet en WooCommerce para pre-rellenar automáticamente dichos campos.
Muchas gracias de antemano por su ayuda.
Espero su respuesta para poder completar la integración con WooCommerce.
Atentamente,
Dr. Marc Agraz
¡Hola! No soy de Amelia, pero en DevTools inspecciona los requests que se hacen en "Red" para identificar aquel que tiene el payload que incluya aquellos campos personalizados.
A partir de ahí creo que sería relativamente fácil hacer un snippet para prerellenar esos campos.
Hello there,
Thank you for reaching out to us.
This is what you can achive with Amelia. In Amelia/setting/payments, if you scroll down when the WooCommerce payment gateway is enabled,
you will see the option to Set MetaData and Description:
Just enter the placeholder for the information that you want to be shown there and that is it.
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Here is our Test example.
Let's say we have this Custom Field 1, that we labeled "Delivery address".
A customer comes to book, and fills in this address as something random as "Los Angeles street 1",
and if we put this placeholder for custom field 1, in the Metadata of WooCommerce, it will appear on the Cart and on the Checkout:
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As you see, when we hover the mouse over each custom_field placeholder, it will reveal the label of the Custom Field, to make it easier to see which ones we need.
If you need anything else we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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