Hi Support,

You mentioned in a previous response that with Square currently Amelia only works in Live mode, maybe this explains why I'm having the following trouble.....? It's all a bit confusing!

Do you have any simple documentation you can point me to on how to go about making TEST card payments using the Sandbox mode of Square?

I have gone through every detail of the Amelia documentation, especially the https://wpamelia.com/square-payment-integration/ and I don't understand what I am doing wrong. 

I'm not trying to write or develop an API. I just want to be able to understand how to make TEST payments using the card numbers supplied by Square, e.g. VISA is 4111 1111 1111 1111 card expiry 12/2(any date in the future) and CVV 111. 

The Square payment form recognises this as a VISA card number, but when I hit the PAY button it gives an error message which says Sorry. Your order didn’t go through. Please try again.

We have a fully validated live Square account which we have connected and have a Default Location configured for our business and this has been used to receive lots of successful payments for an Event. 

But for Appointments testing purposes I want to use the proper Square Test cards in Sandbox mode, rather than having to make small £1 payments and refund them!

I have created a test account in Square Developer Console and I'm able to use Squares API forms to do test payments in the console (i.e. without Amelia). But when I then have set Sandbox mode on in the developer console and then try running Amelia to make an appointment and enter the test card number it gives the above mentioned error.

I have even referred to the Amelia documentation for Stripe and Paypal and it seems for those you can provide an API Key and turn on TEST mode. I thought it would be a similar process for Square?

It seems as if I am logged in as Sandbox mode so I'm very close but obviously not getting it quite right. The documentation could be a little bit more helpful in terms of the procedure, with a clear example and screenshots.

Can you help please?

Thanks

Jim Prior

Hi Marko,

Thanks for getting back to me.

That's a real pity, I wonder what the real issue is here because the Square sandbox mode looks fairly similar to the way Stripe, Paypal work?

I noticed other software plugins such as WPForms work with Square, see 

https://wpforms.com/docs/how-to-test-square-payments-on-your-site/#account

for their details about how to go about setting up for sandbox. This WPForms example seems to indicate it can be done.

I hope this gets another look at because not being able to make test card payments is quite annoying.

Regardless of this I have wasted a lot of time (2 or 3 days!) thinking it should be possible and trying to make sandbox mode work.

To avoid this happening with other Amelia users it's only fair to make it quite clear, you really should 

PLEASE ADD A MESSAGE IN YOUR SQUARE INTEGRATION PAGE 

to explain that Test card payments cannot be made currently!

Regards

James

Just a final update on this so you understand why I was so certain that Amelia is able to utilise Square sandbox.

The attached screenshot is of a Google search I made:- "amelia booking how to test square payment cards for testing purposes" which returned an AI generated response which I think you will agree clearly indicates that Amelia is able to do Square sandbox mode!

Obviously you guys will know what Amelia is truly capable of :-)  you state it can't do Square sandbox mode. However, this begs the question Where did Google AI pull this information from? 

Could this have been early documentation (now out of date and superceded) on one of your support pages that was crawled by Googlebot? 

It would make sense, let's say for arguments sake, that your technical authors drew up some Square documentation based on what you had already done for Stripe, but later on some technical problem came up which prevents Square sandbox working (or even some licencing issue with Square?). Therefore you removed the offending section from the original documentation.... but too late, Google has already deposited it in the great AI archives! ;-)

Or maybe the Google Generative AI was being a bit too clever and piecing some Amelia/Square text together with some Amelia/Stripe text which looks legitimate but is just plain wrong!? [We know AI occasionally makes some weird mistakes right?]

Anyway you can now appreciate why I was so optimistic about Square sandbox. 

Hi Marko,

Ok thanks for your answer. The AI was pulling the text from your actual Square Integration page; https://wpamelia.com/square-payment-integration/ (in an older version).

Before closing this ticket can you confirm a message will be added to that page for the benefit of other Amelia users who read it, and will no doubt want to make test payments, because like me they will get charged the Square fee per fully followed through test payment (in UK £0.25 + 1.4%).

Thanks

James