We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, how can I give feedback on the booking? I bought the full version, but I encountered some very important points, but they are missing or not working
1. When I add special days to an employee so that he can work at another location, in the calendar if I sort the calendar by location it does not work.
2. Sorting by location in the calendar does not work.
3. Days off are not displayed in the calendar.
4. It is not possible to add a short time off, I do not need to do a whole day off, but only a short time for a visit to the doctor, and I need it to show in the calendar.
5. It is advisable to click on the calendar, day or time, and add a booking, or day off, or time off, and the appointment, and it is important to see it in the calendar.
6. I have to add each day separately on special days, if I want one employee to work at one location on weekdays, and at another on weekends, it is not convenient. It would also be good to assign every 1st Saturday, every second weekend and so on, this is a very popular practice in Europe.
So there are many such small nuances but very important for work.
Hello there,
Thank you for reaching out to us.
Please when you have several questions or issues or suggestions please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
Sorting by location in the calendar does not work. - There is a bug and we are working on it and we do apologize for the inconvenience. There should be a new update released today but not sure if our dev team had enough time to include the fix.
Days off are not displayed in the calendar. - Unavailable days are grayed out on the backend.
It is not possible to add a short time off, I do not need to do a whole day off, but only a short time for a visit to the doctor, and I need it to show in the calendar. - Your employee can do that easily bay adding event in theri calendar and set it as busy. But you need to complete the Google or Outlook integration for this
It is advisable to click on the calendar, day or time, and add a booking, or day off, or time off, and the appointment, and it is important to see it in the calendar. - In calendar you can click add appointment button. This is how it was designed. In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
I have to add each day separately on special days, if I want one employee to work at one location on weekdays, and at another on weekends, it is not convenient. It would also be good to assign every 1st Saturday, every second weekend and so on, this is a very popular practice in Europe. - This also we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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