We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have created a package of 6 slots for a service that allows more than one booking per slot. The idea of the package is to be sold to couples, so three slots will be for one person and the other three for the second person.
I set up Amelia to require a minimum booking of 2 slots so that the user who purchases the package can book the same slot for 2 people. The problem is on the front end of the website: when a customer books a specific slot, that slot is no longer available for the second required booking.
How can make it happen?
Thanks in advance
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Captura de pantalla 2025-02-20 233801.png
Hello there,
Thank you for reaching out to us.
2. But packages are only for one customer couples can not combine and use the same package. So if a couple is using same profile they can not book 2 places ie 2 same appointments and the same time. And they can not book 2 spots from one profile they will need to have 2 profiles and 2 packages.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
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Hello
Ok, I understand. But if the second person creates a profile, will the person who bought the package be able to book 2 slots at the same time—one for themselves and one for the second person with a profile? Maybe using the 'Bringing anyone with you?' option?
Regards
Hello again,
No, as we mentioned packages are only for for one person. So the booking must be set and booked from two seperate customer panels as a 2 separate customers.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Ok.
Then, could you explain how the "Bringing anyone with you?" option works?
A part of it; I would like to know if it is possible for someone to register in the Amelia booking system without making a purchase or booking. Essentially, can someone register so that they appear in our Amelia Customer section? I tried using WordPress registration by setting up user registration as an Amelia customer rol, but it doesn't work—they are not showing up in our Amelia Customer section, and they can't log in to their accounts via the Amelia login panel.
Regards
Hello there,
Thank you for reaching out to us.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
Last question. Is there any possibility to create a service that will only be available for current client who have completed a specific number of classes?
Example: A customer buys a package of 3 classes. After completing these 3 classes, they will be able to choose a specific/exclusive service that other customers who haven't completed the 3 classes won’t have access to.
Is this possible in any way? Maybe throught the backend or directly in their user panel?
Hello again,
When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding.
Unfortunately no this to would be a membership feature and Amelia does not have this kind of features. This is not possible to implement Im afraid.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables