"Me and my clients are receiving any notification mails through amelia" (#3824267) / TMS-Plugins

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Srikanth started the conversation
February 20, 2025 at 10:25am
When the appointment form is submitted by a client ,Iam not getting any emails from them.When I approved the appointment form submitted by a client ,they are not recieving any mails.please help me with it.I have attached the appointments booked screenshot and mails not received screenshot.Please get back to me through [email protected]
Attached files: booking appointment form.png
NOT RECEIVED ANY MAILS.png
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Stefan replied
February 20, 2025 at 12:44pm
Hi Srikanth,

Thanks for reaching out to us.

An issue with email notifications could be caused by several reasons:

Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.

Your website has a PHP version of less than 7.

The credentials are not correct.

There's something else blocking the notifications from being sent.

If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,

Stefan Petrov
[email protected]

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