We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When loading many of our tables cells are showing an ugly grey coloring in the cells. How do we fix this?
Hello,
This is our "Loader animation" feature, which appears for tables that take a bit longer to load.
As you can see on the ChangeLog, for version 6.6, our developers implemented these placeholders (loaders) during table and chart loading, due to a lot of user requests for it.
In short, any time a table ( or chart) takes a bit longer to load, this 'loader' animation will show on the Page until it's ready/loaded.
For now, there is no way for users to edit/change this feature, it is automatically added to each table and chart.
This 'loader animation/image' will take up the same space which your table will take when it loads on the page.
Here is an example of how the loader looks.
That is what the users see on the page before the table appears.
And here you can see a short Video demonstration of how the loader looks for a Table with 1 row.
For now, there are no built-in ways to customize the color, change to another image etc, but our developers are working to add some customization options for the 'loader' as soon as possible.
When it gets finished, we will add a note about it to the ChangeLog.

- If you don't like this feature, you can disable it globally for all tables, in the Main Plugin settings/Loader visibility.
I hope that helps to explain it, but let me know if you have any questions.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
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Thank you. I hope there will be a chance to customize them. I can see their purpose.
Hi Peter,
You're welcome.
Thank you for the feedback. Yes, our developers are planning to add some customization options for the loader, but we can't say an ETA on it.
If any new question comes up, please don't hesitate to open new tickets.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables