We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello.
Even when a reservation is made through Amelia, sometimes the reservation is not reflected in Google Calendar.
This has been happening since about three days ago.
Some reservations are reflected in Google Calendar.
The situation is that about three out of ten reservations are not reflected.
Currently, every time a reservation is made, I check whether it has been reflected in Google Calendar.
What should I do?
Thank you.
Hi Daisuke,
Thank you for reaching out to us. To start, you can increase the "maximum number of events" in the Google Calendar integration settings. By default, this is set to 50, but you can raise it to a higher number—such as 1000, for example. This will prompt Google Calendar to load more events from Amelia.
Kind Regards,
Stefan Petrov
[email protected]
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Yes, I have changed it to 1000 or 2500 as shown in the attached image.
Since about 3 days ago, some reservations from Amelia have not been loaded into Google Calendar.
Some are loaded, and some are not.
Since the reservations are not loaded into Google Calendar, they are resulting in double bookings.
What should I do?
Attached files: 2025-02-20 8.01の画像.jpeg
Hi Daisuke,
I suppose you are referring to the new appointments? If you provide the WP admin credentials, i can do some tests manually to confirm.
Kind Regards,
Stefan Petrov
[email protected]
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Hello.
I see, I understand about the test results.
However, the same problem is still occurring.
Sometimes reservations are not saved to Google Calendar.
Therefore, we save each reservation to Google Calendar and check it.
Also, we have it set up so that we receive an email when a reservation is made, but sometimes that email doesn't arrive either.
Therefore, it is difficult to check whether a reservation is saved to Google Calendar.
This is a tough situation for a reservation system.
The reservation system is very unstable.
What do you think the problem could be?
How should we deal with this?
Using Google Translate
Hi Daisuke,
I understand your concern, but based on my previous test, the appointments are being sent correctly to Google Calendar. Unfortunately, I’m unable to identify the root cause or replicate the issue on my end, as the Google Calendar sync appears to be functioning properly.
I've also noticed that you've provided login credentials for a couple of websites, but these are not subdomains; they appear to be separate websites. You need to ensure that the configuration is correct across all websites (I haven’t tested all of them).
Usually, increasing the "maximum number of events" helps resolve such issues.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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The problem has not been resolved at all.
Please check the attached image.
The reservations framed in red are not registered in Google Calendar.
(Reservations for April 4th at 9am and April 4th at 5pm)
Reservations should normally be displayed in the blue frame.
I have not received a confirmation email for the reservation either.
Even though I have a reservation, it is not registered in Google Calendar, which is very troubling.
Please let me know how to remedy this as soon as possible.
Thank you.
Attached files: Dashboard ‹ 【公式HP】レンタルスタジオDAYS 早稲田店 — WordPress.png
Google カレンダー - 2025年 3月 31日の週 (1).png
Hello Daisuke,
Stefan is currently out of the office, so I will be assisting you in the meantime.
I understand how important it is for your reservations to sync correctly with Google Calendar. Please try reconnecting the employee to Google Calendar by disconnecting the integration and then linking the account again. This can often resolve sync issues.
If the problem persists after reconnecting, please let me know, and I’ll be happy to look into it further.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables