We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good day
We want TWO Amelia links for our employees to their booking page. Please assist with link 2:
Link 1 - Payment connected:
This is already operational here https://checknet.co.za/representative-locator if you click on Book Me. This is linked to payment via WooCommerce and Payfast (South Africa payment processor).
Link 2 - Payment must NOT be connected:
We want to share a second link with an employee where payment is not connected. So that they can share it with their own clients.
We thought we can setup a subdomain and duplicate Amelia's database (of our employees) there and use a webhook to connect the databases of an employee with Link 1 (payment connected) and link 2 (no payment). But could not find the solution through research to do it.
Can you please assist us so that an employee can have a booking link where payment is not connected and when their clients book it is connected to the database currently on our website were payment is connected (for example https://checknet.co.za/booking/?ameliaServiceId=1&ameliaEmployeeId=4)
Meaning an employee has ONE database for bookings with a link where payment is already connected and a new link where there is no payment connected.
We are open to any solution even if it means buying a second amelia account.
Thanks for your time!
Hello Dohan,
I’ll take a look at your setup and let you know the best approach for achieving this. I’ll get back to you soon.
Kind Regards,
Uros Jovanovic
[email protected]
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Thanks, I will be waiting for your reply.
Any solution after 5 days? Is there a way to talk to support faster?
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Can you refer someone to me that can assist with this custom development?
Or provide me with info that I can give to a developer that will assist with the solution I need?
Thanks for your time!
Hello Dohan,
It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't have the time for custom work in the near future.
But we can recommend this service for customization:
https://wpkraken.io/?tms-plugins
They do develop such solutions, so can you please send your inquiry to them?
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables