We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi everyone,
our client has a problem with the reminder emails being sent - email and sms. Last year it was still working - only sometimes she heard from her clients, there was no reminder. This year its not working at all.
What we did already:
- updated to the newest version
- tested it several times
- checked if there is enough money for the SMS
- checked with test emails from the backend -> worked
Can you please help us to make it work?
Thank you and best regards,
Michelle
Hi Michelle,
It sounds like the reminder notifications might not be triggering properly. Have you checked if the cron job (wp_cron or a server-side cron) is set up correctly? You can find the cron hook for reminders under Notifications → Reminder Notification in Amelia.
If the cron is missing or not running as expected, reminders won’t be sent consistently. Let me know if you need guidance on setting it up!
Hi Martin, thanks a lot for your reply.
I forgot to write about the cron job - it should be set up correctly on our server. My co-worker checked it some time ago - he took it from the amelia community once - now I changed the way it is written and try it again.
It's very kind of you to offer me help. Lets see if it works for tomorrow morning!
Thank you very much and kind regards,
Michelle
Hello Michelle (and Martin and thank you for helping),
Thank you for reaching out to us.
We always advise our user that the best way to set up cron just to ask their hosting providers to set this up for them. This is part of WordPress, not AMelia you can use this without Amelia and it is set on the server. So the best and usually the easiest and most secure way of setting up cron is just by asking the hosting provider to set this up on the server.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables