We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Support Team,
I hope you’re doing well. I’ve noticed that a gift card/voucher system has been a highly upvoted feature request among users, and I wanted to check if there are any plans to introduce this in a future update soon.
Before investing time in extending the coupon system via the API as a workaround, I’d like to clarify:
Since this feature has significant demand, I’d appreciate any insights you can share about its feasibility and whether it’s something that might be added in the near future. This will help determine whether to proceed with a custom solution or wait for a potential built-in option.
Looking forward to your response.
Kind regards,
Martin
Dear Martin,
Thank you for reaching out!
A gift card/voucher system is planned for a future update, but we don't have an estimated release date at this time.
In the meantime, you could extend the coupon system via the API to achieve a similar result. However, this would require development experience, and please note that we do not provide support for customizations.
Let us know if you need any further clarification!
Kind Regards,
Uros Jovanovic
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Dear Amelia Team,
Thank you for your response.
I truly hope you will reconsider your approach of keeping the roadmap hidden—especially for premium users who make significant investments of time and resources in integrating WPAmelia into their businesses.
For example, developing a custom gift card system is a considerable effort. Without insight into your roadmap, I now face the possibility of investing time in building a solution that might soon become obsolete when you release an official feature. This lack of transparency puts me in a difficult position with my clients. It would be highly unprofessional for me to tell them that a feature "might be coming someday" without any concrete information. Instead, I am now forced to implement a workaround that could ultimately prove unnecessary—something I strongly dislike.
Having at least approximate visibility into planned features and timelines would help businesses like mine make informed decisions, reduce wasted effort, and improve trust in WPAmelia as a long-term solution. I would greatly appreciate it if you could consider offering clearer communication on upcoming developments.
Best regards,
Martin
Hi Martin,
The gift card engine is on our roadmap, and it should be available by the end of the year.
Let me know if you need any further information!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I would suggest as my business is the main client buy the gift voucher on every occasions. I used the wp web pdf voucher integration to woocommerce and I do settings up payment method via woo payment. As the client will be easy to redeemed the code on the transaction. It the meantime still waiting for Amelia to processed on the feature.
Hello Lee,
Thank you for sharing that with us, we truly appreciate it. It’s great to hear that you’re using the WP Web PDF Voucher integration with WooCommerce for your gift vouchers. We understand the importance of having this functionality, and we’ll keep working on improving the features to better suit your needs.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables