We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Even though I wrote my notification in German in my website, all notifications are sent in French (first language).
It is really urgent, can you help me?
Hello Charlotte,
Thank you for reaching out to us.
Notification templates are not included in the translations mentioned above, so when you access Amelia/Notifications, all templates will be in English. However, if your site is set to German (for example), the de_DE locale will be applied, and Amelia will use the templates you see in Amelia/Notifications, so if you don't translate these, all email notifications will be sent in English.
In cases like this, DO NOT add your language as a secondary language in Amelia. It is the primary language of your website, and Amelia will use it as a primary language.
Since your site is configured to your language in WordPress General Settings (German in this example), you only need to translate the templates you see when you land in Amelia/Notifications. The language drop-down you see in the top right is used only for additional languages (so, if the site is in German, you will add English, Spanish, Dutch, etc) through this menu:
So, if you have issues with emails coming in in English, instead of the language your WordPress site is set to, make sure you haven't added your language as the additional language, and translate the templates you see when you land in Amelia/Notifications.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros
Thank you for your reply.
But, my website is configured in French as primary language. In this case, I translated the notification (in English) in French.
I added well a secondary language and in the notification "language" I selected the German language (my second). But when people are in the DE version of my website and book an event, they still receive the notification in original language (French in that case).
So I think I still need your help!
Thanks a lot,
Hello charlotte,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Charlotte,
Can you please update the permissions of this user to admin so I can perform checks and provide you with an update on this?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
it's done!
BR
Hello Charlotte,
Please test it out now and let me know if it works or not.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
I confirm that it still does not work (both opened tickets = notification sent in original language + name of the event in the confirmation).
Thanks for your feedback
BR
Charlotte
Hello Charlotte,
I will take a look into this and let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Charlotte,
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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I will take a look into this and let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Charlotte,
I have passed this issue to our developers, and we will provide you with an update as soon as we have one.
Thank you for your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Charlotte.
Can you please send us the page where we can perform a test booking, since our development team can't replicate this issue locally?
Thank you in advance!
Kind Regards,
Aleksandar Vuković
[email protected]
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Hello Charlotte,
Please provide us with the admin access, as the one you previously provided us with has since expired.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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I prolongated the admin access for 1 month.
You can try again
Thanks a lot
BR
Hello Charlotte,
Thank you for your patience.
We performed tests from our end, and we received the translated notification, but we have noted an issue with the event name. Our developers noted this issue, and it will be resolved in the future updates. (page: https://www.frimeca.ch/de/test-amelia/).
Make sure to clear the cache when testing, and you could also do it in incognito mode.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Yees you're right!
It works with a brand new email address.
Thanks a lot!
Hello Charlotte,
Thank you for the update! I'm glad to hear it worked. Let me know if you need anything else.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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