We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I have two members tables on my website. Both source their data from the same SQL view, but the presentation differs slightly (different user needs).
In the first table, when viewed on mobile, the phone number is clickable to call. It is a string and no transform value has been done.
In the second table, when viewed on mobile, the same phone number is not clickable to call. It is a string and no transform value has been done. Since the data is from the same SQL view, and the column settings are the same, I am struggling to work out why the first can click to call, but not the second table.
I did try to use transform value following these instructions for phone, but then the table just got into a 'grey spinning loop' and displayed no data.
https://wpdatatables.com/documentation/table-features/transform-value/
This is not an urgent query, as the table does work, it's just that you can't click to call on mobile which kind of defeats the purpose.