Hi Amelia Support,

We are experiencing an issue where appointment status changes are not consistently triggering the expected hooks (amelia_after_appointment_status_updated and amelia_after_appointment_update) when performed by an Amelia Employee. However, these hooks fire correctly when the action is taken by Administrators or Amelia Managers.

function atec_wpwa_appointment_updated($appointment, $requestedStatus='') { error_log(serialize($appointment)); }
add_action('amelia_after_appointment_status_updated', 'atec_wpwa_appointment_updated', 10, 2);
add_action('amelia_after_appointment_update', 'atec_wpwa_appointment_updated', 10, 1);

Issue Details:

• Expected Behavior: When an appointment is approved, we have a simple log feature that is supposed to log the transaction, when one of the hooks are fired.
• Actual Behavior:
  • Works correctly when the appointment is approved by an Administrator or Amelia Manager.
  • When the action is performed by an Amelia Employee, the hooks sometimes fire and sometimes do not, without a clear pattern.

1. Are there any known restrictions on Amelia Employees that prevent these hooks from firing consistently?
2. Could there be additional hooks we should be listening to, or any known limitations in how status updates propagate?
3. Do you have any debugging recommendations to identify why these hooks are not reliably firing for Amelia Employees?

Any insights you can provide would be greatly appreciated. Let us know if you need additional details to investigate.

Thanks in advance for your support!

Best regards,

Hi Stefan,

Thanks for getting back to me.

There are multiple users assigned to the employee role, and they all behave similarly. So it doesn’t seem to be an issue with having only one user in that role.

Let me know if there’s anything else I can check on my end or if you have any other suggestions for troubleshooting.

Best regards,
Marius

Hi Stefan,

Thank you for the update and for looking into this further with the developers. I really appreciate your support, and I’m looking forward to the resolution.

Best regards,
Marius

Hello Stefan,

Thank you for your response.

Our employees manage appointments through the WordPress admin panel, not the employee panel. Therefore, the amelia_after_appointment_status_updated action should be triggered correctly in this case.

Could you confirm if the issue is related to the hook behavior in the WordPress admin panel, or if there's another reason why it wouldn't trigger? 

To clarify, we are using the following custom code by Chris Ahrweiler to update the WooCommerce order status when an appointment is approved:

<?php
if ( !defined('ABSPATH') ) { die; }
/**
 * Plugin Name: Atec Woo Amelia
 * Plugin URI: https://atec-systems.com/
 * Description: Change the Woo order status on appointment status change.
 * Version: 1.0.13
 * Author: Chris Ahrweiler
 * Author URI: https://atec-systems.com
 * License: GPL2
 * License URI: https://www.gnu.org/licenses/gpl-2.0.html
 * Text Domain: atec-woo-amelia
 */
function atec_wpwa_appointment_updated($appointment, $requestedStatus='') 
{
    $logging = true; $debug = true;
    
    if ($requestedStatus==='') $requestedStatus = $appointment['status']??'';
    if ($requestedStatus === 'approved') 
    {
        $status = '-/-';
        $app_id = $appointment['bookings'][0]['id'] ?? '';
        $order_id = $appointment['bookings'][0]['payments'][0]['wcOrderId'] ?? '';
        $initial_price = isset($appointment['bookings'][0]['price']) ? (float) $appointment['bookings'][0]['price'] : -1;
        if (!empty($order_id)) 
        {
            $order = wc_get_order($order_id);
            if ($order) { $order--->set_status('completed'); $order->save(); $status = 'ok'; } 
            else { $status = 'wcOrder not found'; }
        } 
        else 
        {
            if ($initial_price == 0) $status = 'ok, no pay';
            else $status = 'wcOrderId ID not found';
        }
        $looging = $status !== 'ok' && $status !== 'ok, no pay';
    }
    
    if ($logging)
    {
        $logPath = wp_get_upload_dir()['basedir'] . '/atec-woo-amelia/atec-woo-amelia.log';
        $paid_amount = $appointment['bookings'][0]['payments'][0]['amount']??-1;
        $log_message = sprintf(
            "%-20s %-15s %-15s %-15s %-15s %-30s\n",
            gmdate('Y/m/d H:i', time()),                                  // Date and time
            "appID: " . $app_id,                                                  // Appointment ID
            "orderID: " . ($order_id ?: 'N/A'),                             // Order ID
            "Price: " . number_format($initial_price, 2),             // Initial price
            "Paid: " . number_format($paid_amount, 2),            // Paid amount
            "Status: " . $status                                                  // Status
        );
        
        @file_put_contents($logPath, $log_message, FILE_APPEND);
        if ($debug)
        {
            $debugPath = str_replace('amelia.log', 'amelia-debug.log', $logPath);
            @file_put_contents($debugPath, serialize($appointment['bookings'][0])."\n\n", FILE_APPEND);        
        }
    }
}
// Register function with Amelia event
add_action('amelia_after_appointment_status_updated', 'atec_wpwa_appointment_updated', 10, 2);
add_action('amelia_after_appointment_update', 'atec_wpwa_appointment_updated', 10, 1);
?>

Hi Stefan,

Thank you for pointing that out! Everything is working perfectly now. I really appreciate your help.

Best regards,
Marius