We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3822238
Notification problems
Closed

Comments

  •  1
    Francisco started the conversation
    February 17, 2025 at 4:54pm

    Hello Amelia Support Team,

    I hope you're doing well.

    I am experiencing issues with the appointment notifications setup. Some notifications are not being sent to the intended recipients. Specifically:

    • In some cases, patients do not receive their appointment notifications, but professionals do.
    • In other cases, professionals do not receive notifications, but patients do.

    This seems to have started after configuring a specific notification for the in-person therapy service, which may have overridden notifications for other services.

    Could you please review the notification settings to ensure that they are functioning correctly for all recipients? I would appreciate your assistance in resolving this issue.

    Thank you in advance for your help!

  •  879
    Stefan replied
    February 18, 2025 at 11:21am

    Hi Francisco,

    Thanks for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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