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  Public Ticket #3822238
Notification problems
Closed

Comments

  •  1
    Francisco started the conversation
    February 17, 2025 at 4:54pm

    Hello Amelia Support Team,

    I hope you're doing well.

    I am experiencing issues with the appointment notifications setup. Some notifications are not being sent to the intended recipients. Specifically:

    • In some cases, patients do not receive their appointment notifications, but professionals do.
    • In other cases, professionals do not receive notifications, but patients do.

    This seems to have started after configuring a specific notification for the in-person therapy service, which may have overridden notifications for other services.

    Could you please review the notification settings to ensure that they are functioning correctly for all recipients? I would appreciate your assistance in resolving this issue.

    Thank you in advance for your help!

  •  900
    Stefan replied
    February 18, 2025 at 11:21am

    Hi Francisco,

    Thanks for reaching out to us.

    An issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
    2. Your website has a PHP version of less than 7.
    3. The credentials are not correct.
    4. There's something else blocking the notifications from being sent.
    5. If you're using Gmail, please check out this article for detailed setup instructions.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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