Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #3821062
Error "Service Unavailable" displays
Open

Comments

  • Dale started the conversation

    https://stocktonfolkdancecamp.org/syllabi/

    This is supposed to display a table based on a  google spreadsheet. In an incognito browser, it displays 

    Error
    "Service Unavailable"

    It seems to work only if I'm logged into wordpress. It has worked before. It was just reported to me today.

    All the other tables on the website work fine in the incognito browser.

  • Dale replied

    It's working today, with no help from me. Left wondering why it didn't work yesterday.

  •  1,894
    Miloš replied

    Hi Dale,

    When we visit the Page now, the table loads for us as non-logged users as well, so we can't see any issues.

    The issue you described, how it happened in that moment, such as you were able to see it only when logged as Admin, while for non-logged visit, it showed that error;


    We are not able to reproduce it, but generally speaking, whenever some content on WordPress only displays for an Admin, but not for a non-logged user, usually that indicates there might have been some kind of a security setting;

    For example, if you use a security Plugin if it is somehow misconfigured to 'block' specific content on the Page for non-logged users;

    Or, there could be something else on Site blocking/preventing our Table from loading, etc.

    Since it seems to be resolved, we can consider it solved for the time being, but you can monitor it in the next few days and see if it reoccurs.

    If it does, please check if you have any security Plugin configured in the way it could cause that;

    Or if you can see any console error in the browser;

    You can also reach out to your Hosting provider Support, explain the situation and show the error to them, see if they can help isolate if it could be some security setting on the Hosting server side, etc.

    I hope that helps.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

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