We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi friends,
Three Clients have reported that they were unable to register for our class (an "Event" in Amelia). They navigated from Android mobile (Google Chrome browser) and iPhone (safari browser) and got the same error. The system lets them enter all their information, but when it should go to the Payment page, they receive the attached error message.
They were able to put other artwork from the shop into the cart and check out as usual. So it seems the issue is with Amelia, not Woocommerce.
How do we fix this issue?
Hello there,
Thank you for reaching out to us.
We did not get any screenshots and you did not sent us URL so that we can see to test the issue. Please send us a short one minute video if the issue and URL where we can test this.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Here's a screenshot from the time I was able to replicate the issue. It seems to be intermittent, as I can't replicate it this morning, but have received multiple reports of the same error over the weekend.
Attached files: error.png
Hello there,
Thank you for reaching out to us.
This does not show us the error to be honest but if they are adding several product to a cart it is possible to allow multiple product in the cart with WooCommerce but this is not built on by default. You can achieve this if you follow instructions from this screenshot
This should help you achieve what you need.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables