Thanks for your help. I don't have the cancel button showing on my new form. I've sent my URL for your viewing. One thing to note during set up the secondary button option is not performing as expected.
Global Settings -> colors -> buttons... Secondary Button Background Color does not change the background but the text color. Secondary Button Text Color doesn't seem to do anything. I thought this may have had something to do with the appearance. ie. I set a wrong color and couldn't see my button, but that is not the case.
I've looked for a toggle setting show/not show, but that doesn't seem to be it.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Thanks for the access. Do I have permission to reset the booking form? For some reason, the cancel button is not visible, as you said. I would need to investigate a bit more.
By reset do you mean I'll loose my customizations? If so. Argh!!! Please do whatever is necessary to resolve the problem. If you can preserve my work it would appreciated.
Apologies for the delayed answer (we do not work on weekends). Unfortunatelly, I'm not able to access your website anymore. Were there any changes on your side? It looks like it's not accessible anymore.
Sorry for the inconvenience. Yes, we were down for more than 36 hours without explanation. We're just back up. I've checked and you are still active. Please let me know what you discover. Again sorry, and thank you for your help.
No problem at all—I hope everything is working properly now. I checked again, and for some reason, the changes haven't been applied to the booking form.
However, I have another idea for how we can save the changes. I noticed that you have a staging plugin installed. If you could provide access to the staging site, we can troubleshoot the issue further without affecting the production site.
Hi there,
Thanks for your help. I don't have the cancel button showing on my new form. I've sent my URL for your viewing. One thing to note during set up the secondary button option is not performing as expected.
Global Settings -> colors -> buttons... Secondary Button Background Color does not change the background but the text color. Secondary Button Text Color doesn't seem to do anything. I thought this may have had something to do with the appearance. ie. I set a wrong color and couldn't see my button, but that is not the case.
I've looked for a toggle setting show/not show, but that doesn't seem to be it.
You help is appreciated.
Thank you Margaret
Hi margaret,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi margaret,
Thanks for the access. Do I have permission to reset the booking form? For some reason, the cancel button is not visible, as you said. I would need to investigate a bit more.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
By reset do you mean I'll loose my customizations? If so. Argh!!! Please do whatever is necessary to resolve the problem. If you can preserve my work it would appreciated.
Thanks so much for the help.
Margaret
Hi margaret,
Apologies for the delayed answer (we do not work on weekends). Unfortunatelly, I'm not able to access your website anymore. Were there any changes on your side? It looks like it's not accessible anymore.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Sorry for the inconvenience. Yes, we were down for more than 36 hours without explanation. We're just back up. I've checked and you are still active. Please let me know what you discover. Again sorry, and thank you for your help.
Margaret
Hi Margaret,
No problem at all—I hope everything is working properly now. I checked again, and for some reason, the changes haven't been applied to the booking form.
However, I have another idea for how we can save the changes. I noticed that you have a staging plugin installed. If you could provide access to the staging site, we can troubleshoot the issue further without affecting the production site.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables