Thanks for your help. I don't have the cancel button showing on my new form. I've sent my URL for your viewing. One thing to note during set up the secondary button option is not performing as expected.
Global Settings -> colors -> buttons... Secondary Button Background Color does not change the background but the text color. Secondary Button Text Color doesn't seem to do anything. I thought this may have had something to do with the appearance. ie. I set a wrong color and couldn't see my button, but that is not the case.
I've looked for a toggle setting show/not show, but that doesn't seem to be it.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Thanks for the access. Do I have permission to reset the booking form? For some reason, the cancel button is not visible, as you said. I would need to investigate a bit more.
By reset do you mean I'll loose my customizations? If so. Argh!!! Please do whatever is necessary to resolve the problem. If you can preserve my work it would appreciated.
Apologies for the delayed answer (we do not work on weekends). Unfortunatelly, I'm not able to access your website anymore. Were there any changes on your side? It looks like it's not accessible anymore.
Sorry for the inconvenience. Yes, we were down for more than 36 hours without explanation. We're just back up. I've checked and you are still active. Please let me know what you discover. Again sorry, and thank you for your help.
No problem at all—I hope everything is working properly now. I checked again, and for some reason, the changes haven't been applied to the booking form.
However, I have another idea for how we can save the changes. I noticed that you have a staging plugin installed. If you could provide access to the staging site, we can troubleshoot the issue further without affecting the production site.
Thanks for the help. FYI, I will be pushing the staging site live so you can make changes there. Do you think I should reinstall? I could try that on the staging site and see if it resolves the issue.
Apologies again for the delayed answer and troubleshooting. Here is the explanation. The "Cancel" button is not visible on the booking form unless a customer selects an appointment in Cart section. If a customer selects an appointment for Cart and then he want to book another one, once selected, he will see the "Cancel" button. This button is not meant to be used to go back to the previous page on the booking form, there is an "back" arrow for this purpose.
The color that you are trying to change is the color related to this button.
To answer the second question regarding the upcoming events. This is normal behaviour, the upcoming events window is configured to show the upcoming events for the next month. This is how it is working currently.
Unfortunatelly, currently, there is no option to change this, however you are free to suggest it on our feature suggestion page.
Thank you for the explanation re: the cancel button, although I would make the case that you should be able to cancel an appointment at any time during the progress. I do realize you can just close the window to have the same effect, but that is less intuitive. Idea for future development.
I discovered the issue with the event calendar panels. I had added a event, which occurs every month but on a different date, as one event with multiple dates. Once I changed this to a new event every month it resolved the issue.
Hi there,
Thanks for your help. I don't have the cancel button showing on my new form. I've sent my URL for your viewing. One thing to note during set up the secondary button option is not performing as expected.
Global Settings -> colors -> buttons... Secondary Button Background Color does not change the background but the text color. Secondary Button Text Color doesn't seem to do anything. I thought this may have had something to do with the appearance. ie. I set a wrong color and couldn't see my button, but that is not the case.
I've looked for a toggle setting show/not show, but that doesn't seem to be it.
You help is appreciated.
Thank you Margaret
Hi margaret,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your website where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here because this ticket is private and nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi margaret,
Thanks for the access. Do I have permission to reset the booking form? For some reason, the cancel button is not visible, as you said. I would need to investigate a bit more.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
By reset do you mean I'll loose my customizations? If so. Argh!!! Please do whatever is necessary to resolve the problem. If you can preserve my work it would appreciated.
Thanks so much for the help.
Margaret
Hi margaret,
Apologies for the delayed answer (we do not work on weekends). Unfortunatelly, I'm not able to access your website anymore. Were there any changes on your side? It looks like it's not accessible anymore.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Sorry for the inconvenience. Yes, we were down for more than 36 hours without explanation. We're just back up. I've checked and you are still active. Please let me know what you discover. Again sorry, and thank you for your help.
Margaret
Hi Margaret,
No problem at all—I hope everything is working properly now. I checked again, and for some reason, the changes haven't been applied to the booking form.
However, I have another idea for how we can save the changes. I noticed that you have a staging plugin installed. If you could provide access to the staging site, we can troubleshoot the issue further without affecting the production site.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi margaret,
I wasnt able to pinpoint the exact root cause, however i will continue to investigate with developers and let you know as soon as possible.
Thank you again for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Hi Stefan,
Thanks for the help. FYI, I will be pushing the staging site live so you can make changes there. Do you think I should reinstall? I could try that on the staging site and see if it resolves the issue.
Thanks, Margaret
Hi margaret,
Apologies again for the delayed answer and troubleshooting. Here is the explanation. The "Cancel" button is not visible on the booking form unless a customer selects an appointment in Cart section. If a customer selects an appointment for Cart and then he want to book another one, once selected, he will see the "Cancel" button. This button is not meant to be used to go back to the previous page on the booking form, there is an "back" arrow for this purpose.
The color that you are trying to change is the color related to this button.
To answer the second question regarding the upcoming events. This is normal behaviour, the upcoming events window is configured to show the upcoming events for the next month. This is how it is working currently.
Unfortunatelly, currently, there is no option to change this, however you are free to suggest it on our feature suggestion page.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Thank you for the explanation re: the cancel button, although I would make the case that you should be able to cancel an appointment at any time during the progress. I do realize you can just close the window to have the same effect, but that is less intuitive. Idea for future development.
I discovered the issue with the event calendar panels. I had added a event, which occurs every month but on a different date, as one event with multiple dates. Once I changed this to a new event every month it resolved the issue.
Thanks for the help.
Margaret
Removed
Removed
Hi Margaret,
That's noted, however, you can also suggest and improvement or feature that you want to see on our feature suggestion page.
If you have any other questions, please open a new ticket and we will gladly help you there.
Have a nice day.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables