Hi there,

Most of our clients book recurring events and all is working well. However, the system is set for them to pay the first booking online via Stripe and the rest are to be paid via a link in email and via the Employee Panel Page.

When I go to the Finance section in Amelia I see that a lot of bookings that have been paid ( via Stripe ) still say 'Pending', even though when I check in Stripe I see they've paid and when I log in as them I see they have paid via their Employee Panel.

Also, If I go into said booking in Finance and change the status from pending to Paid and click save, it does NOT update!

My client is finding it very difficult to know who has paid and how still needs to pay and are they owed any money.

Please can you help me get to the bottom of this?

Thanks

Colin