We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
First, I attempted to add the purchase code on the activation tab of the free version of the plugin within WordPress but that field is grayed out and does not allow me to input the purchase code. After searching your website for instructions on how to install the plugin and not locating clear instructions, I asked google and chatGPT how to do it. Then I went to the email that was sent to me with the link for the file download and downloaded the zip file. I attempted to install the plugin by uploading the downloaded zip file but I get an error message that reads "The link you followed has expired Please try again". See screenshot. I tried this in a Chrome browser and an Edge browser and received the same error message. Please help me install the plugin for which I have just paid for a 1 year license.
Attached files: Error message trying to install plugin.png
Hello,
When you see "The link you followed has expired", it usually means your PHP settings (such as upload_max_filesize, post_max_size, or max_execution_time) are too low for the plugin file (around 15 MB).
Please follow our Guide from the following hyperlink and this issue should be fixed: “The link you followed has expired” Error in WordPress.
So, you can try increasing these values in your php.ini file or via your hosting panel. If you need help finding these settings, please ask your hosting provider.
Let me know if you still encounter any issues after that.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The link you provided does not work. Would you please provide an alternate link?
Hello,
My apologies, here is a working link : https://tmsplugins.ticksy.com/article/15699/.
If that does not work for any reason, you can also check this guide from wpBeginners for the same issue : https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/.
Let us know if you require any further assistance.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables