Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
For some users even though users are logged in to the site when trying to view the Customer portal Amelia asks for login again but won't accept it.
notice in attachment Kathy is logged in but it wants her to log in again but won't take it.
second question - can a customer book more than 1 recurring event. Example a recurring event every monday - can they book it for all occurrences?
Attached files: amelia.jpg
Hello Doug,
Thank you for reaching out to us.
Can you please let me know if there is any admin or employee with the same email as the customer user with which you were logged in when this error occurred?
If that is the case, you should change the email of that admin or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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So users can't have multiple roles?
my roles are set to
and it seems to work for me but not others
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
how do I prevent the login form from popping up when someone tries to view the Customer Portal
for Amelia Customers it shows the bookings but other user types get login form that doesn't work and just confused people
Also shouldn't WP Administrators be able to see everything both customer and employee portals?
Hello Doug,
WP Administrators cannot log into the Customer or Employee panels because they have full access to all data directly in the WordPress back-end. These panels are designed for customers and employees only.
Let me know which specific employees or users are experiencing this, and I’d be happy to help troubleshoot further! 😊
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables