We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
For some users even though users are logged in to the site when trying to view the Customer portal Amelia asks for login again but won't accept it.
notice in attachment Kathy is logged in but it wants her to log in again but won't take it.
second question - can a customer book more than 1 recurring event. Example a recurring event every monday - can they book it for all occurrences?
Attached files: amelia.jpg
Hello Doug,
Thank you for reaching out to us.
Can you please let me know if there is any admin or employee with the same email as the customer user with which you were logged in when this error occurred?
If that is the case, you should change the email of that admin or employee and it will be resolved as it causes a conflict between roles and permissions.
Kind Regards,
Uros Jovanovic
[email protected]
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So users can't have multiple roles?
my roles are set to
and it seems to work for me but not others
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
how do I prevent the login form from popping up when someone tries to view the Customer Portal
for Amelia Customers it shows the bookings but other user types get login form that doesn't work and just confused people
Also shouldn't WP Administrators be able to see everything both customer and employee portals?
Hello Doug,
WP Administrators cannot log into the Customer or Employee panels because they have full access to all data directly in the WordPress back-end. These panels are designed for customers and employees only.
Let me know which specific employees or users are experiencing this, and I’d be happy to help troubleshoot further! 😊
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables