We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am experiencing an issue when testing the payment methods on your platform. When I try to change the email address, it automatically defaults to the company's email instead.
Additionally, when I click the Stripe button, I am unable to click on the fields to enter my card details. On the other hand, when I select PayPal, the PayPal page opens briefly, but it quickly redirects me back to my website with a message stating that the email address already exists.
Here is the link to the video: https://drive.google.com/file/d/1yk6hdv6HbIzuzxNGtNRcQF3VXUWHvtSy/view?usp=drive_link
Could you please assist me in resolving these issues?
Thank you for your help.
Best regards,
Attached files: Captura de pantalla 2025-02-13 a la(s) 2.55.39 p.m..png
Captura de pantalla 2025-02-12 a la(s) 3.08.48 p.m..png
Captura de pantalla 2025-02-12 a la(s) 3.08.05 p.m..png
Hello Marica,
I hope you're doing well.
Regarding the issues you're experiencing:
Email Defaulting to Company Email – This could be due to autofill settings in your browser or a preset configuration in Amelia. Try testing in an incognito window or a different browser to see if the issue persists.
Stripe Payment Fields Not Clickable – This typically happens due to conflicts with caching or JavaScript errors. Please clear your website cache and try disabling any caching or optimization plugins temporarily. Also, check the browser console (F12 > Console) for any error messages.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
Email Defaulting to Company Email: I tried in incognito mode and switched browser but still, it automatically defaults to the company's email instead
Stripe Payment Fields Not Clickable: I cleared the cache of the browser since the website is under construction, I don't know how I can clear my website cache. Regarding the plugins, I tried to disable all and activate them again but nothing. Regarding error mistake in the browser console I am not sure how to since I am not a programmer so I don't know anything about coding.
Hello Marica,
Thank you for the update on this.
Please test it out now and let me now if it works for you or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Marica,
Thank you for the update on this.
Can you please let me know the URL of the page with the booking form so I can take a look and help you resolve this issue?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
https://andiamoitaliano.org/bonus/
I remind you the website is not published yet but it's under development
Hello Marica,
Please test it out now and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables