We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3819012
Events Time Zone
Closed

Comments

  • Alyn started the conversation
    February 12, 2025 at 10:16am

    I have the wordpress time zone set to chicago. That is the time zone our business is located in.  Our customers are booking events in May through August.  So when our customers get the notification email the times do not match with the calendar invite.  This is very confusing for our customers.  It is also confusing if customers what a refund for an event.  I have watched the youtubes regarding time zone and read the documentation.  All of this deals with appointments. Is there any way to fix this for events.  other that wait for daylight savings time to begin.

    Alyn Thomsen

    alyn.g.thomsen@gmail.com

  •  1,720
    Marko replied
    February 13, 2025 at 6:51am

    Hello there,

    Thank you for reaching out to us.

    Amelia can not change the time on its own. We wanted to check and test this on your site but we can not access it due to this

    9565479293.png

    So we will explain how Amelia works. In case that this does not help you can send us new  URL of the site couple of screenshots of the issue and 100% coupon for testing.

    1. Amelia follows time zone that is set in WordPress and this needs to be to a city in your example Chicago it must not be set to utc+8 
    2. You need to check time zones that are set for employees in employee modal
    3. You need also to check if you have enabled option to show booking time slots in customer time zone in general settings

    Please check for all of these since correct work hours should be sent if all is set properly.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic marko.davidovic@tms-outsource.com

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