We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We had an event yesterday and our clients didn't get notifications about this event. We had the client notification selected.
This has happened with a previous event as well. (we've mentioned this in a previous ticket thinking it was related to this issue)
Can you please take a look at this issue?
It is important our clients get reminder emails and follow up emails after the event.
Thank you.
Attached files: Schermafbeelding 2025-02-11 om 14.44.24.png
Hello Astrid,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uros,
Thank you for your reply.
We use the default notifications for events and appointments. (client: event booked, event follow-up) The event notifications for clients and for employees are not sending.
The notifications are not completely blocked. For example, the notifications for appointments are fine. (as far as we can check)
Our website has PHP version 8.2.27
The credentials are correct, nothing has changed, and it worked fine in the past.
We tested the outgoing mails from our website and this is also fine. (see attachment)
We don't use Gmail.
Could it be that some events are corrupted and don't use the notifications? Is it possible to reset the notifications on existing or future events?
Please advise!
Attached files: Schermafbeelding 2025-02-12 om 10.21.25.png
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables