"Notifications not working properly" (#3818395) / TMS-Plugins

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3
Astrid De Deyne started the conversation
February 11, 2025 at 1:48pm
Hi,
We had an event yesterday and our clients didn't get notifications about this event. We had the client notification selected.
This has happened with a previous event as well. (we've mentioned this in a previous ticket thinking it was related to this issue)
Can you please take a look at this issue?
It is important our clients get reminder emails and follow up emails after the event.

Thank you.
Attached files: Schermafbeelding 2025-02-11 om 14.44.24.png
Astrid De Deyne replied privately
1,688
Uroš replied
February 11, 2025 at 3:09pm
Hello Astrid,

Thank you for reaching out to us.

An issue with email notifications could be caused by several reasons:

Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.

Your website has a PHP version of less than 7.

The credentials are not correct.

There's something else blocking the notifications from being sent.

If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,

Uros Jovanovic
[email protected]

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3
Astrid De Deyne replied
February 12, 2025 at 9:34am
Hi Uros,
Thank you for your reply.
We use the default notifications for events and appointments. (client: event booked, event follow-up) The event notifications for clients and for employees are not sending.
The notifications are not completely blocked. For example, the notifications for appointments are fine. (as far as we can check)
Our website has PHP version 8.2.27
The credentials are correct, nothing has changed, and it worked fine in the past.
We tested the outgoing mails from our website and this is also fine. (see attachment)
We don't use Gmail.

Could it be that some events are corrupted and don't use the notifications? Is it possible to reset the notifications on existing or future events?
Please advise!

Attached files: Schermafbeelding 2025-02-12 om 10.21.25.png
1,688
Uroš replied
February 13, 2025 at 12:20pm

Hello Astrid,

Thank you for providing the details. It seems like there might be an issue with the mail settings configuration. I suggest reconfiguring your email settings within Amelia to ensure everything is set up correctly for both event and appointment notifications. After reconfiguring, please test it out and let me know if the issue persists.

If you continue to experience problems, feel free to reach out, and I’ll be happy to assist further.

Kind Regards,

Uros Jovanovic
[email protected]

Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

You can try wpDataTables add-ons before purchasing on these sandbox sites:

Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables