We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3817509
Customer Custom Fields
Closed

Comments

  • Sören Helbing started the conversation
    February 10, 2025 at 10:45am

    Dear Support Team,

    we are looking for an option to add attachments to customer information after the registration process.

    Our use case is mainly events. We are asking the participantsto send in our participation form as PDF or image data while using the amelia booking plugin. Via custom fields the data is stored and can be opened in the event's customer data. So far so good. But once someone misses the upload or sends invalid data we would like to have the option to add the necessary information manually, if we receive it later via e-mail. There seems to be no option for that.

    Please keep us in touch on how to solve this problem.

    Thank you and best regards, Sören

  •  1,726
    Marko replied
    February 11, 2025 at 7:09am

    Hello there,

    Thank you for reaching out to us.

    Unfortunately, currently this feature is not available in Amelia. You can set this field as mandatory to that it can not be skipped. Just click that it is mandatory in custom section but you can not upload it later if the link is invalid Im afraid.

    In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature. 

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best and hope you have a wonderful day ahead. 

    Kind Regards, 

    Marko Davidovic [email protected]

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