We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
For weeks i have been trying to implement Amelia Booking into our new website, and it is still not working as it should.
We have found your provided information is not sufficient for solving our issues, and besides that your chatbot is super slow, i was almost never able to start a chat with it, after opening the chat box. Only one chat remained open at times where i could ask new questions.
Also we found that the questions we asked were often not fully answered or answered in a way that it didn't match our question. Of give answers that i already provided in the extensive question asked.
So after all this we had to decide to stop using Amelia Booking. Because we highly value a great service to our customers, and with Amelia Booking we were unable to do so.
So we wan to cancel the use of Amelia Booking and kindly request our money back.
With kind regards,
Ine von Dobschutz - Verbiest
Hello there,
Thank you for reaching out to us.
Not sure it this is possible after couple of months. We will forward this to our billing team and as soon as we receive feedback from them we will reach out to you again on this ticket.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our colleagues and they have told us that a refund has been issued to you.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables