We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3816245
recurring appointment
Closed

Comments

  • rula started the conversation
    February 7, 2025 at 2:33pm

    Hi, I have a few questions:

    1. Is it possible for a customer to edit the date and time of a recurring appointment from their panel? I couldn’t find an option to modify the recurring appointments—only the first appointment appears in the customer profile.
    2. Can I disable the option for users to choose whether they want a recurring appointment and make it mandatory instead?
    3. Can an admin add a file to a user’s appointment details?
  •  879
    Stefan replied
    February 10, 2025 at 11:56am

    Hi rula,

    Thanks for reaching out to us. Please, find the answers below 

    1. Is it possible for a customer to edit the date and time of a recurring appointment from their panel? I couldn’t find an option to modify the recurring appointments—only the first appointment appears in the customer profile.

    Yes, all the appointments are listed in Customer Panel Appointment section. If a customer books a recurring appointment, all appointments will be shown separately, so for each one the date and time can be changed

    8937168127.png

    Can I disable the option for users to choose whether they want a recurring appointment and make it mandatory instead?

    This option can be disabled per service, but there is no option to make it mandatory. Customers can choose to skip the option if they want to.

    Can an admin add a file to a user’s appointment details?

    When booking is already done, there is no option to add the details for an already booked appointment. An admin can only change the details for an existing appointment, however, the the files and inputs must be selected prior the booking. 

     

     

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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