We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, we are experiencing issues with a specific service that is not processing appointments. It is important to note that this service requires payment via PayPal. A client has already reported a completed payment; however, the service is not registering it in Google Calendar, nor is it sending email notifications. The other services that are free to book are working correctly (they have been tested). Right now, I have disabled the payment option for this service, but it remains as if no changes have been made.
Hi Javier,
Thanks for reaching out to us. Which service is in question? I can use the credentials from previous ticket to log in to troubleshoot.
Kind Regards,
Stefan Petrov
[email protected]
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