We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey folks,
using woocommerce with payment plugin for stripe (in need of apple pay), pdf invoice ... (wpovernight) and wpamelia.
Taxes need to be shown i a real invoice with imprint and a useable design.
When booking an appointment or package und the full payment is required, the order in woo work as supposed.
When using a payment link, there a two problems.
1) The total amount willl bee increased by the deposited tax rate (VAT 19%).
A total of 49,00 becomes 58,31.
VAT must to be shown in the invoice, as well as other mandatory information (like register numbers, tax numbers, contact informations, management/board of directors etc.).
Therefor TAX is disabled in amelia and activated in woocommerce.
The initial payment (deposit or full payment) is correct. The partial payment (outstanding amount) is calculated as mentioned above (1).
2) When the link is called, a duplicate of the original order is created.
This happens everytime, the link is opened.
When calling the link without the parameter "&force_pay_order=1", the verification via mail is needed and everything is fine - no duplicate order.
Looking forward to the solution to the problem.
Kind regards,
Peter
Hello Peter,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
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