We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there. I have things set to auto-approve appointments but they still show up as pending. Am i missing something?
see screenshots where the appointment has been already paid for by the customer but shows up as pending :/
Please help!
Chris
Attached files: set to auto approve.png
pending.png
I may have answered my own question... I need to set the default status in the SERVICE settings (not general settings)
I'll see how it goes next time someone books
C
Attached files: set default aproved.png
Hi Chris,
Thanks for reaching out to us! I see that you’ve already found the answer—that’s correct. You can configure the appointment status under General Settings (which applies to all services) or set a default appointment status for each individual service.
Please, keep me posted or feel free to open a new ticket on Ticksy in case you have other questions and we will kindly provide assistance.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan... so it looks like, even though I have set the default status to "Approved" in both the general settings and also for the individual service settings, they still default to "Pending". Any ideas of what else I can try? I was hoping to not have to manually approve every appointment :/
Chris
Hi Chris,
Have you configured the minimum service capacity to more than 1? If so, the appointments will be stored as "pending" until the minimum capacity is reached.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Stefan, I'll check that setting and report back after my next appointment booking and hopefully that does the trick.
Chris
No problem, Chris.
Keep me posted.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables