We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I tray to crate an event in wordpress. When I finish setting up the event and I want to save it, it is not validated. The event creation window remains open and nothing is saved. Can you help me? I must have set up before February 15. Thank you.
Kind regards,
Marie
Hi Latella,
Thanks for reaching out to us.
Please double-check for any conflicts with user roles. Your WordPress user should have only one role assigned, as multiple roles cannot be assigned simultaneously. Let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan,
Thank you for your answer. However, i checked with my webmaster and it didn’t work. We don’t understand why I can’t be admin of my website and of Amelia’s events.
I need to change before the 25/02 my platform, so I’m in a hurry. The problem is only for events, not for services. But it’s for my yoga classes, so I need the recurrent event.
Thank you for your help.
Best regards,
Marie
Hi Marie,
This is not something that needs to be checked with webmaster. You need to check this in WP user section.
An WP user can't have multiple user roles assigned. There must be a unique, single-user role assigned.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables