We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have recently moved my site onto a new domain, which is a very (stupidly) easy thing to do in my managed wordpress hosting dashboard. I didn't realize this would affect my Amelia license until too late.
The 'old' domain, https://pragmatarot.com (where my Amelia license was activated) is now parked - the WP instance was just renamed so going into to the 'old' WP site to deactivate it is not an option.
In the 'new' site as it now sits on https://tarot.studiocazimi.com, I have no option to either deactivate or activate. A popup tells me the info is hidden and I have to go to the TMS Store. On the TMS dashboard it shows that the domain in use is pragmatarot.com, and there doesn't seem to be a way to add the new domain there because my license is only good for 1 domain.
Please give me some options - I'm in the middle of moving to a new host and the errors I'm getting from the Amelia plugin are preventing the backups I need to clone the site on my new hosting provider's server. (It's currently only loading in debug mode!)
Thank you in advance,
Alicia
Apologies, I found that the issue was a window size limitation and the button I needed was there but off screen after a huge amount of white space that was very unintuitive. I think I have corrected the issue!
Hello Alicia,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
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