Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
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Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
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Browse our detailed documentation (Amelia, wpDataTables)
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Explore helpful articles,
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Or check out our YouTube channels for video guides!
Amelia YouTube Channel
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Thank you for your understanding, and we wish you a wonderful holiday weekend!
Hi,
I have recently moved my site onto a new domain, which is a very (stupidly) easy thing to do in my managed wordpress hosting dashboard. I didn't realize this would affect my Amelia license until too late.
The 'old' domain, https://pragmatarot.com (where my Amelia license was activated) is now parked - the WP instance was just renamed so going into to the 'old' WP site to deactivate it is not an option.
In the 'new' site as it now sits on https://tarot.studiocazimi.com, I have no option to either deactivate or activate. A popup tells me the info is hidden and I have to go to the TMS Store. On the TMS dashboard it shows that the domain in use is pragmatarot.com, and there doesn't seem to be a way to add the new domain there because my license is only good for 1 domain.
Please give me some options - I'm in the middle of moving to a new host and the errors I'm getting from the Amelia plugin are preventing the backups I need to clone the site on my new hosting provider's server. (It's currently only loading in debug mode!)
Thank you in advance,
Alicia
Apologies, I found that the issue was a window size limitation and the button I needed was there but off screen after a huge amount of white space that was very unintuitive. I think I have corrected the issue!
Hello Alicia,
Glad to hear that the issue has been resolved.
I will have this ticket closed now.
Kind Regards,
Uros Jovanovic
[email protected]
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