Hello Carolyn and Chris!

I reached out to both of you privately on your existing tickets, but since this is a public one, I'll respond here as well - no need to hide anything.

This support platform is giving us hell with tickets - we receive emails from people, just like you, who submit their tickets and don't receive a response for days or even weeks. It automatically sets the status of a ticket to "read" and since we don't see the last responder unless we manually browse through all tickets and hover over them, we don't know that we owe you a response.

We're well under way of finding an alternative support system and I hope it will be implemented in a month or two. Until then, please feel free to reach out to our colleague Milos directly via [email protected] if you see any similar issues in the near future.

I'm so sorry to hear about this, Dabne. I've labeled your tickets as unread and messaged Milos to take a look.

I sincerely hope he responded to your email in the meantime, but please let me know if you haven't heard back from him yet. I'll keep an eye on this ticket tomorrow for your replies.

Understood, Uriahs, thanks for letting us know.

I marked those tickets as unread and my colleague should be getting back to you soon. Once again, sorry for the inconvenience.

I also want to thank everyone for their patience as we're slowly working toward a new support platform where everything will be handled properly.