We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia Support Team,
I am experiencing difficulties with the SMS integration in my WordPress setup. Within my WordPress dashboard, when I navigate to Amelia's dashboard in the notification section and click on "SMS Notifications," I am prompted to sign in. I enter the email address and password associated with my purchase of Amelia's Pro license; however, upon clicking "Sign In," I receive an error message stating, "You have entered an incorrect email."
Could you please assist me in resolving this issue?
Thank you for your attention to this matter.
Hi Reza,
Thanks for reaching out to us. Unfortunatelly, you can't use the same WP admin credentials, you need to create a new SMS account. Make sure to check this link for instructions.
If you have other questions, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
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Can I use the same email that I use for WP Admin Credentials to sign up for SMS or do I need a new email?
Hi Reza,
You need new credentials for the SMS account, so the email should be the new one, as well.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables