We have tried to change woocommerce settings in amelia management section because, when payment didn’t take place and woocommerce cancelled appointment, amelia didn’t respond to that. Now I changed some settings in amelia management section and every woocommerce item has title “on hold” and amelia status is pending for payment. Payment status isn’t changing on both (amelia and woocommerce) even if payment has gone correctly - I can check this on our payment gateway - PAYU. Can you give me some advise how to set up payment options, so everything will be shown as it really is?
When it comes to WooCommerce integration, it’s important to ensure that the correct WooCommerce rules are applied. We generally recommend keeping them set to default. Below are the default rules for WooCommerce payments.
The integration between Amelia and WooCommerce works by assigning WooCommerce products to Amelia services. Each time a customer books a specific service, they are essentially selecting the WooCommerce product linked to that service.
You can find more details about the WooCommerce integration at this link.
This section apply on: order creation/order update - this is dependent on woocommerce - when something is changing at woocommerce or when we change something manually on Amelia?
“Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
So, if the appointment is booked on "order creation" with the default appointment booking status the order will have the status "processing" and the appointment will have the default appointment status (in this case pending)
However, if you choose "order update" and change the default appointment status for example, on order update, the Amelia appointment status will change automatically
We have tried to change woocommerce settings in amelia management section because, when payment didn’t take place and woocommerce cancelled appointment, amelia didn’t respond to that. Now I changed some settings in amelia management section and every woocommerce item has title “on hold” and amelia status is pending for payment. Payment status isn’t changing on both (amelia and woocommerce) even if payment has gone correctly - I can check this on our payment gateway - PAYU. Can you give me some advise how to set up payment options, so everything will be shown as it really is?
Hi Tomasz,
Thanks for reaching out to us.
When it comes to WooCommerce integration, it’s important to ensure that the correct WooCommerce rules are applied. We generally recommend keeping them set to default. Below are the default rules for WooCommerce payments.
The integration between Amelia and WooCommerce works by assigning WooCommerce products to Amelia services. Each time a customer books a specific service, they are essentially selecting the WooCommerce product linked to that service.
You can find more details about the WooCommerce integration at this link.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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ok, thank you for your answer.
This section apply on: order creation/order update - this is dependent on woocommerce - when something is changing at woocommerce or when we change something manually on Amelia?
Hi Tomasz,
“Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update.
So, if the appointment is booked on "order creation" with the default appointment booking status the order will have the status "processing" and the appointment will have the default appointment status (in this case pending)
However, if you choose "order update" and change the default appointment status for example, on order update, the Amelia appointment status will change automatically
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables