Hello Melissa,

Thanks for reaching out to us.

Since Amelia doesn't have its own timezone settings, it relies on the WordPress timezone configuration. If the timezone is set to Mexico, your customers will see the timeslots based on the Mexico timezone. However, there is also an option called "Show timeslots in client timezone". If this is enabled, all customers will see the timeslots according to their own location and timezone.

The reason you see different timeslots in the backend is that you have the "Allow admin to book at any time" option enabled. When this option is turned on, an admin can see timeslots even outside of the employee's working hours.

Hi Melissa,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Melissa,

Thanks for the access. The screenshot you've provided is the Global Work hours, however, the work hours shouldn't be configured here. Each employee must have it's own work hours configured in Employee settings. For example, the employee - Luis Fernando Figueroa has these work hours configured 

You WP user is an Administator, but you have another user roles assigned. There should be only one user role assigned (in this case - administrator)

This is creating a conflict - for example, I'm not able to book an appointment from the backend with this user since it has multiple user roles assigned. 

Hi Melissa,

It's directly affecting the WP user "Melissa De la Torre", the user you've gave me access to. Since there are administrator and employee user roles assigned at the same time, I'm not able to book any appointments from the backend. The option is missing, because by default, the employee cant preview the appointments that are not assigned to him, and yet, there is a administrator user role. 

if no user roles conflicts, an admin should clearly see the option to book a new appointment 

Hi Melissa,

Apologies for the delayed response. There’s no need to assign services in the employee work hours, as those services are already assigned in the service settings. So, if you remove the services from the Work Hours settings, it won’t affect their availability or assignment.

All date and times will be available for booking 

Even if you disable the "allow admin to book at any time option"