We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3813486
Please respond to private support requests
Closed

Comments

  • Ian started the conversation

    Hello, I submitted an urgent support request privately 3 weeks ago. It seems only public tickets get responses though?

    My private ticket is: https://tmsplugins.ticksy.com/ticket/3801680/

    I need a response ASAP as I am having many complaints from customers about this issue.

    Thanks!

  •   Miloš replied privately
  • Ian replied

    Thank you so much for the thorough response, and glad to hear the issue with private ticket notifications has been resolved!

  •  1
    Chris Dyer replied

    It hasn't been resolved for me. I've had one opened for a month and nothing but crickets.