As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello, I submitted an urgent support request privately 3 weeks ago. It seems only public tickets get responses though?
My private ticket is: https://tmsplugins.ticksy.com/ticket/3801680/
I need a response ASAP as I am having many complaints from customers about this issue.
Thanks!
Thank you so much for the thorough response, and glad to hear the issue with private ticket notifications has been resolved!
It hasn't been resolved for me. I've had one opened for a month and nothing but crickets.