We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Your code contains references to https://via.placeholder.com, a website that no longer exists. Any images referenced in this way are now broken.
Attached files: 2025-02-03 12_28_05-Appointment Booking - Red Light RX.png
Hi Robert,
Could you confirm if this issue occurs with all images in Amelia, or only with specific ones? If it's affecting all images, there might be a broader issue that we need to investigate.
Let me know so we can assist you further!
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
No it's only the images in Amelia's code that refer to via.placeholder.com.
In the current 8.0.2 release of Amelia, you'll find code that's referencing images on this broken subdomain in all of the following files:
./v3/public/assets/stepForm.27300039.js
./public/js/chunks/amelia-booking-events-list-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-locations-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-events-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-search-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-services-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-whats-new-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-calendar-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-catalog-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-lite-vs-premium-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-cabinet-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-dashboard-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-settings-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-service-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-events-calendar-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-notifications-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-package-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-cf-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-customize-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-appointments-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-finance-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-booking-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-category-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-customers-d523797ca9ea0f5878de.js
./public/js/chunks/amelia-booking-employees-d523797ca9ea0f5878de.js
Hello Robert,
Thank you for the update on this.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Uroš,
Can you please simply edit your code to remove all attempts to set up placeholders using a domain that no longer works? You'll find in the 25 different files that I have mentioned your plugin is referencing via.placeholder.com to set up a placeholder image. This worked until about 2 years ago when the domain was bought by some warehouse company:
https://github.com/faker-js/faker/issues/2477
https://www.reddit.com/r/web_design/comments/10lqgja/placeholdercom_is_no_more/
The fact that your plugin is still referencing this method of creating placeholders in so many places over 2 years after it broke is not only a bad look but also a security concern. What if the domain owner switched those URLs to load an image file with malware hidden inside?
I'd rather not share customer data with a third party and I don't understand why I would need to set up a dev site to replicate the Amelia settings that I have on my site which causes your plugin to output that placeholder when you can just do a simple search of your plugin code and see that domain referenced at least 25 times in all of those files.
Hello Robert,
Thank you for bringing this to my attention. I understand your concerns, and I will take a look into the code and investigate the issue regarding the use of the placeholder domain. I'll review the relevant files and ensure that the plugin is updated accordingly.
I will get back to you as soon as possible with an update.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you!
Hello Robert,
Our developers will take a look into this and let you know as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Robert,
I wanted to let you know that our developers are already on this and it will be removed in the future, it's just that there is no ETA on this.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables