Can you please go through the steps in this video we made for using Stripe?
We explained what you can do in order to test if your Stripe functionality works as it should with Amelia with the Stripe Test Mode.
We also pointed out some troubleshooting,
for example, it can happen if you already switch Stripe in Amelia Payment settings to "Test Mode",
and if you leave it like that.
In Test Mode, you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
-
Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank at that moment).
If you already checked all of this, and still can't isolate the issue,
with your permission, we can try our own Stipe Test on your site,
and then we will revert everything as it was?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I set it up correctly with the live keys and disabled "Test" mode.
I then reviewed the video and found no errors in my setup. To check, I enabled test mode and changed the keys, but I still have the error. I am never taken to the payment page, which can be seen around 4 minutes into the video. I get the error "This business is currently not accepting payments."
I have been able to process payments directly through Stripe. So, I know the account is correctly set up to process payments.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I can't enable Stripe
Hi Omar,
Can you please go through the steps in this video we made for using Stripe?
We explained what you can do in order to test if your Stripe functionality works as it should with Amelia with the Stripe Test Mode.
We also pointed out some troubleshooting,
for example, it can happen if you already switch Stripe in Amelia Payment settings to "Test Mode",
and if you leave it like that.
In Test Mode, you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
-
Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank at that moment).
If you already checked all of this, and still can't isolate the issue,
with your permission, we can try our own Stipe Test on your site,
and then we will revert everything as it was?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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I set it up correctly with the live keys and disabled "Test" mode.
I then reviewed the video and found no errors in my setup.
To check, I enabled test mode and changed the keys, but I still have the error. I am never taken to the payment page, which can be seen around 4 minutes into the video. I get the error "This business is currently not accepting payments."
I have been able to process payments directly through Stripe. So, I know the account is correctly set up to process payments.
Attached files: screenshot-mentalhealthcode_site-2025_02_04-10_33_50.jpeg
screenshot-mentalhealthcode_site-2025_02_04-10_30_34.jpeg
screenshot-mentalhealthcode_site-2025_02_04-10_34_47.jpeg
Hi Omar,
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It seems to be working now. I'm not sure why.
Hi Omar,
I guess it's the Stripe-related issue, but great to see that it works properly now.
Please, monitor the issue and keep me posted. Of course, should you have any other questions or issues, feel free to reach out to us on a new ticket.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables