We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3812365
Customize Form Color
Closed

Comments

  •  1
    Larry started the conversation

    I am attempting to change the color on the Catalog Booking Form to transparent but I am getting Error Code 403

  •  880
    Stefan replied

    Hi Larry,

    This error occurs when the web page (or another resource) you're trying to access is restricted, meaning you don't have permission to view it. It’s called a 403 Forbidden Error because that’s the HTTP status code used by the web server to indicate this issue.

    There are typically two reasons for encountering this error. First, the web server owners may have correctly set access permissions, meaning you're not authorized to access the resource. Second, the permissions may have been incorrectly configured, preventing you from accessing the resource when you should be able to.

    To resolve this, you’ll need to contact your hosting provider, as the issue appears to be related to your permissions.

    You can ask them to check the server configuration, particularly the client_max_body_size (for Nginx) or LimitRequestBody (for Apache) settings? These values control the size of POST requests. Since these are server-side settings, we don’t have access to modify them directly.

    If adjusting these settings doesn't resolve the issue, I recommend reviewing your site's security setup. You might try temporarily disabling the Web Application Firewall (WAF) or any other firewall that could be restricting the size of POST requests.

    Setting client_max_body_size or LimitRequestBody to at least 512KB should typically be sufficient for the problematic request.

     

    Kind Regards, 

    Stefan Petrov
    [email protected]

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