We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In the backend, in the appointments section, the appointments that have already been approved are not appearing, I cannot modify the parameters of the appointments and I cannot create new appointments from the backend. In the administration section the appointments do appear, but when I go to the appointments section, no appointments appear.
Attached files: Screenshot_20250201-095152.png
Screenshot_20250201-095209.png
Hello Juan,
Thanks for reaching out to us. My first guess is that it could be the user roles conflict.
ou need to have only one role per user only admin or only manager or only employee.
Every role has different permissions and if you combine them Amelia can not function properly.
You need to disconnect other roles from that user and that mail to create a separate user with separate mail for each role and make sure to purge the cache afterward.
Please double check this and let me know if it works. If you are still experiencing the issue, please provide the WP admin credentials so i can log in to take a better look.
Kind Regards,
Stefan Petrov
[email protected]
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