Hello there,

Thank you for reaching out to us.

Please do not write more than once on the ticket because it sends it to the end of the queue We work on the tickets in order as they arrive, and each of your new replies sends a ticket to the end of the queue. Please open a separate ticket for each question or issue and wait for us to respond and we will try to help as best as we can to resolve the issue effectively and as soon as possible. 

1. Please check if you have set the rules correctly. Amelia creates and updates appointments completed through WooCommerce based on the rules configured in Amelia Settings/Payments/WooCommerce. There are rules for Appointments, Packages, and Events, so you have to make sure to create a rule for each if you're using them all.

   So, you need to check what the initial status in WooCommerce is, and create a rule in Amelia that will be used for "Order Creation". If there are multiple possibilities - create multiple rules. The same goes for order updates - if there are multiple order update options, create multiple rules in Amelia.

   We cannot provide you with an exact set of rules you need to create since WooCommerce has over 600 official extensions available and they affect the plugin in multiple ways. One of those ways is exactly the process of creating the orders.

   Depending on the payment method you're using in WooCommerce, there could be a need for the following "Order Creation" rules:

   • Order: Pending Payment; Booking: Pending; Payment: Pending;
   • Order: Processing; Booking: Pending; Payment: Pending;
   • Order: Completed; Booking: Approved; Payment: Paid

   And there could be a need for the following "Order Update" rules:

   • Order: Completed; Booking: Approved; Payment: Paid;
   • Order: Cancelled; Booking: Canceled; Payment: Paid;
   • Order: Failed; Booking: Rejected; Payment: Pending

   And so on. So, you need to first take a look at your orders, and see what the initial statuses have been in the past in order to create "Order Creation" rules. Then, you need to take every order update status into consideration and create "Order Update" rules. 
   We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

Yes, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello again,

We will take a look at this now and we will reach out to you again on this ticket as soon as we have more information. 

Hello again,

​We will forward this to our QA team and as soon as we receive feedback from them we will reach out to you again on this ticket. 

Hello again,

This is being tested and as soon as we receive feedback from them we will reach out to you again on this ticket. 

We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We just got the feedback from our colleagues and they have told us that there is a hidden option in our WooCommerce integration that creates an order before payment is processed. This should fix the issue you described. We will enable it in your settings so you can test it again and let us know if it resolves your problem:

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.  

Hello again,

Is this the same issue on another site or is it a different issue? If it is different issue please open a new sperate ticket for each issues if it is the same we can send you instructions on how you can enable this.

Looking forward to your reply. 

Hello again,

We just got the feedback from our colleagues and they have told us that we are going to need a staging site along with FTP access to debug this issue, as we can't test PIX payment in our testing environment since it is specific to Brazil.

Looking forward to your reply. 

Hello again,

Unfortunately, no. We provide support only via tickets and our Dev team will need a staging site along with FTP access to debug this issue, as we can't test PIX payment in our testing environment since it is specific to Brazil. When you can please send this to us and we will forward this to our Dev team.

Looking forward to your reply. 

Hello again,

Thank you for this we will forward this to our Dev team and we will reach out to you as soon as we have more information. We wish you all the best and hope you have a wonderful day ahead. 

Hello again,

We can't test the payment on your production site, which is why we asked for a staging site. Also, we don't see that this PIX extension has a test mode. Can you reach out to their support and check how this payment method can be tested?

Additionally, we understand the issue with the booking flow you are facing right now. However, if we disable the option we enabled earlier, the booking won't be registered at all when PIX is used as the payment method.

Looking forward to your reply. 

Hello again,

We will forward this to our colleagues again and once we receive feedback from them we will reach out to you again in this ticket. 

Hello again,

We are stil waiting for their response they work on very complicated tickets and we apologize for taking a little longer to respond to your ticket. Our colleagues work on very complicated tickets and they work on them in the order in which they arrived.

As soon as we get some feedback from them we will contact you. Your patience is highly appreciated.

We wish you all the best and hope you have a wonderful day ahead.