Hello Ben,

Thank you for reaching out to us.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Ben,

Thanks for the update on this.

I will take a look into it and let you know as soon as possible.

I appreciate your patience!

Hello Ben,

Thank you for the update on this.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Hi Ben,

Thanks for your message!

The issue you're facing is more related to how WordPress and its plugins interact. Unfortunately, some plugins can affect each other, which might cause certain issues with compatibility, but this isn't specific to Amelia.

As for recurring appointments, you can actually create them from the back end! You just need to go to Amelia > Appointments and use the Add New Appointment button. From there, you can set up recurring appointments without needing to rearrange your website or deactivate plugins.

I hope this clears things up! Let me know if you need any further assistance.

Hello Ben,

Thank you for reaching out!

To set up recurring appointments, you’ll need to ensure that recurring appointments are enabled for the specific service. Here’s how to do it:

1. Go to Amelia > Services in your WordPress dashboard.
2. Select the service you want to set up recurring appointments for.
3. Once you’re in the service settings, look for the Recurring Appointments option, and make sure it's enabled.
4. After enabling it, you will see the Recurring option appear in the appointment creation tab. You can configure the frequency and other settings for the recurring appointments.

An issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.

Let me know if you need any further assistance!