We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
Since the new year the booking system does not work properly, after booking and paying for the meeting there is no such client on the list of participants and the number of available places does not update. This applies to both events and individual meetings, please help
Hello Honorata,
Thank you for reaching out.
Could you please confirm if you are using WooCommerce for your bookings? This will help us better understand the issue.
Additionally, could you provide admin access so we can investigate the problem further?
Looking forward to your response.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
This is the link to admin:
https://honoratafudali.pl/wp-login.php
Hello Honorata,
For this purpose, you will have to enable one specific hidden option in Amelia.
This is not automatically enabled once you install the plugin and I will show you how to do it:
1. Update the plugin to the latest version
2. Access Amelia Settings/Payments, and expand the WooCommerce section. Scroll down to the last rule. Right-click just below it and click on "Inspect":
In the console, you will see the following. Click on the last div:
On the right-hand side panel, you will see this:
Uncheck that option, like so:
A new slider will appear below the last rule in WooCommerce settings (in Amelia):
Enable it and save these settings. Please note that once you enable the slider, it will automatically hide again, but don't worry about it.
The changes previously applied should remain intact since the hidden setting modifies the database once enabled, and it stays enabled after each update - similar to all settings in Amelia. So, once you enable the plugin, there's no need to go over the same changes again.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables