We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I am experiencing an issue with the calendar display on Chrome. Here are the details:
• Problem: When users try to select a date on the booking calendar, a blue circle appears, but the calendar does not load further. This issue only occurs on Chrome. The calendar works fine on other browsers and devices (Android, iPhone).
• Steps Taken:
1. Ensured WordPress, Divi theme, and Amelia plugin are all up to date.
2. Cleared the cache (browser and site) and disabled lazy load.
3. Tested in incognito mode with no extensions active.
4. Disabled other plugins to check for conflicts, but the issue persists.
• Additional Information:
• I have attached a screenshot of the browser console with the errors displayed.
• Everything else seems to function normally across different platforms.
Could you please assist in resolving this issue?
Thank you for your support!
Best regards,
Attached files: Capture d’écran 2025-01-29 à 13.47.22.png
Hi Sarah,
Thanks for reaching out to us. On your website (opened in Chrome), i do see that you have an overlay (or perhaps I'm not looking at the correct place)
Kind Regards,
Stefan Petrov
[email protected]
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Hi,
Thanks for getting back to me!
Yes, on Chrome, some users are experiencing an issue where the booking calendar isn’t loading properly. It seems like there’s an overlay or something blocking it. However, this issue doesn’t appear on mobile (both iPhone and Android) or in other browsers.
Also, I’m noticing a general issue—my booking calendar is showing as “outdated,” and I’m not sure what’s causing it or how to fix it. Could this be related?
Could you confirm what might be causing this on Chrome, and also help me troubleshoot the outdated calendar issue? I’d really appreciate any guidance!
Thanks in advance for your help!
Best,
Sarah
Hi Sarah,
Basically, i was able to get all the way to the booking end, after selecting the date and time
This is your website page - https://miraya.fr/mes-services/#reservations?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables